PRIVACY POLICY

OUR PRIVACY POLICY AT A GLANCE

  1. ABOUT US? We are TEJETO and we treat your personal data as Responsible for the treatment. This means that we take care of how to use and protect your data.
  2. WHAT DO WE USE YOUR DATA FOR? We will use your data (provided online or through other means), among other purposes, to answer your questions, doubts and suggestions.
  3. WHY DO WE USE THEM?We are entitled to process your data because we have a legitimate interest in answering your questions and satisfying your questions and suggestions.
  4. WITH WHOM DO WE SHARE YOUR DATA? We will share your data with service providers that help or support us, whether they are related companies or external collaborators with whom we have reached an agreement, and whether they are located within or outside the European Union.
  5. YOUR RIGHTS. You have the right to access, rectify or delete your personal data. In some cases, you also have other rights, for example, to object to our use or porting of your data, as we explain in detail below.

We invite you to read ourPrivacy Policy completa a continuación para entender en detalle el uso que haremos de tus datos personales y los derechos de los que dispones en relación con los mismos.

BEFORE STARTING…

  • In this Privacy Policyyou'll findall relevant information what applies touse what do we do with personal informationfrom ourclients and users, regardless of channel or medium (such asonline, by phone, or by email) that you use to interact with us.
  • Somos transparentes about what we do with your personal data, so that you understand the implications of the uses we carry out or the rights that you have in relation to your data:
    • We put at your disposal in a waypermanent all information in this Privacy Policy that you can consult when you deem appropriate and also,
    • you will also findinformation about each processing of your personal data as you interact with us.
  • Some names that we will use in this Privacy Policy:

When we talk about ourPlatform, we will generally refer to any of the channels or digital media or in person that you have used to interact with us. The main ones are:

  1. WHO IS RESPONSIBLE FOR THE TREATMENT OF YOUR DATA?

The person responsible for the processing of your data is:

  • TEJETO, textile company: -
    • Postal address: Amazonas y Bolívar street, Atuntaqui city, Imbabura province, Ecuador.
    • Email: info@tejeto.com

In other words, TEJETO (hereinafter, “We”), is theResponsible treatment. This means that we take care of treating and protecting your personal data.

  1. FOR WHAT PURPOSE DO WE TREAT YOUR PERSONAL DATA?

Depending on the products, services or functionalities that you want to enjoy at all times, we will need to process some data or others, which in general will be, as the case may be, the following:

  • tus identifying data (for example, your name, surname, language and market from which you interact with us, and contact information, etc.)
  • information transactional (for example, information that you provide us about your purchase tickets, orders, returns, etc.);
  • Data ofconnection, and navigation.

Remember that when we ask you to fill in your personal data to give you access to any functionality or service of the Platform, we will mark some fields as mandatory, since they are data that we need to be able to provide the service or give you access to the functionality in question. Please bear in mind that if you decide not to provide us with this information, you may not be able to enjoy these services or functionalities.

 We will process your personal data for the following purposes:

PURPOSE

+ info

1. To meet the requests or requests that you make through the channels of Professional Contact and Customer Service

We only process personal data that arestrictly necessary to manage or resolve your request or petition.

2. Analysis of usability and quality to improve our services

If you access our Platform, we inform you that we will treat your browsing data toanalytical and statistical purposes, that is, to understand the way in which users interact with our Platform and thus be able to make improvements to it, as well as to address the suggestions for improvement that you can send us as a user.

 

  1. WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained in the following table:

Purpose

Legitimation

1. 

 Professional Contact and Customer Service

We consider that we have a legitimate interest to respond to the requests or queries that you pose to us through the various existing means of contact. We understand that the processing of this data is also beneficial for you insofar as it allows us to be able to assist you adequately and resolve the queries raised.

When you contact us, in particular, for the management of incidents related to your order or the product / service of our brand acquired through the stores operated by the company TEJETO, the treatment is necessary for the execution of the sale contract.

When your query is related to the exercise of the rights about which we inform you below, or with claims related to the products or services of the TEJETO brand, what legitimizes us to process your data is the compliance with legal obligations on our part.

2. Usability and quality analysis

We consider that we have a legitimate interest to analyze the usability of the Platform and the degree of user satisfaction since we understand that the processing of this data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service, as well as respond to suggestions that you send us.

 

  1. FOR HOW LONG WILL WE KEEP YOUR DATA?

El conservation period of your data will depend on the purposes for which we process them, as explained below:

Purpose

Conservation period

1. Professional Contact and Customer Service

We will process your data for as long as necessary to meet your request or request.

2. Usability and quality analysis

We will process your data promptly during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data. As well as during the time that is necessary to attend your suggestion.

 

Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep it duly stored and protected during the time in which responsibilities arising from the treatment may arise, in compliance with current regulations at all times. Once the possible actions are prescribed in each case, we will proceed to delete the personal data.

  1. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to entities of the company TEJETO (for example to the / sTEJETO entity / s located in the market to which you have referred in your inquiry) and tothird parties to support us in the services we offer you, namely:

  • providers of Technological services,
  • service providers related to customer service.

Due to the efficiency of the service, some of the aforementioned providers are located in territories outside the Ecuadorian Economic Area that do not provide a level of data protection comparable to that of the European Union, such as the United States. In such cases, we inform you that we transfer your data with adequate guarantees and always keeping the security of your data:

  • Some providers are certified inPrivacy Shield, certification that you can check in the following link:

https://www.privacyshield.gov/welcome

  • With other providers we have signed Standard Contractual Clauses approved by the Commission, whose content you can consult at the following link:

https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en

  1. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respecting the confidentiality of your personal data and to guaranteeing you theexercise of your rights. You can exercise them without any cost by writing an email to our address info@tejeto.com, simply indicating the reason for your request and the right you want to exercise. If we consider it necessary to identify you, we may request a copy of a document proving your identity.

In particular, regardless of the purpose or legal basis by virtue of which we process your data, you have the right to:

  • Ask us access to the data that we have about you.
  • Ask us what let's rectify the data we already have. In any case, keep in mind that, by actively providing us with your personal data by any means, you guarantee that they are true and exactand you agree to notify us of any change or modification thereof. Any loss or damage caused to the Platform or to the person in charge of the Platform or to any third party due to a communication of erroneous, inaccurate or incomplete information in the registration forms, will be the sole responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not those of third parties. 
  • Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have informed you above, or that we no longer have the legitimacy to do so.
  • Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it.

Additionally, when the processing of your data is based on our legitimate interest , you will also have the right to object to the processing of your data.

  1. CHANGES TO THE PRIVACY POLICY

It is possible that we modify the information contained in this Privacy Policy when we deem it appropriate. In the event that we do so, we will notify you in different ways through the Platform (for example, through a banner or a pop-up. In any case, we suggest that you review this Privacy Policy from time to time for if there are minor changes or we introduce an interactive improvement, taking advantage of the fact that you will always find it as a permanent point of information on our website.

  1. INFORMATION ABOUT COOKIES

We use cookies and similar devices to facilitate your navigation on the Platform, to know how you interact with Tejeto and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices that we use, their purpose and other information of interest.